Question 1

How do I book an appointment?

Accepted Answer

Use our online request form, call our clinic during business hours, or drop by for a walk-in visit.

Question 2

Are you accepting new patients?

Accepted Answer

Yes—several of our family physicians are currently welcoming new patients.

Question 3

Do you offer virtual care?

Accepted Answer

Yes. Secure video appointments are available for many concerns, at your convenience.

Question 4

What insurance do you accept?

Accepted Answer

We bill BC MSP for covered services. Uninsured services and third-party forms are billed to the patient.

Question 5

Can I renew my prescription online?

Accepted Answer

Existing patients can request refills through our secure portal, subject to a brief clinical review.

Question 6

How can I request my medical records?

Accepted Answer

Submit a written request via our contact form; we release records securely once ID is confirmed.

Frequently Asked Questions